FREQUENTLY ASKED QUESTIONS

Where do you ship to?

At the moment we only ship to the UK

What is your return policy?

We accept returns within 28 days of delivery. 

To be eligible for a return your item must be unused and in the same condition that you received it 

We will replace any items that have been damaged in transit if you return them.

Please return to :

Hilary Cook Design, 33A Chilwell Road, Beeston, Nottingham. NG9 1EH

We recommend using recorded delivery to return items and please remember to include a copy of your receipt along with your contact details.

Once your return is received we will contact you to let you know that we have received your returned itemand whether we are able to approve the refund.

If you are approved, then your refund will be processed and credit will automatically be applied to your credit card or origional method of payment within 14 days.

Delivery Times

We aim to ship orders within 3 to 4 working days of receipt if the item is in stock.